Last Updated: February 26, 2026
This Privacy Policy explains how Sovi.AI ("Sovi.AI," "we," "us," or "our") collects, uses, discloses, and otherwise processes information about you in connection with our mobile applications, websites, software, and related services (collectively, the "Services") that link to or reference this Privacy Policy.
By using the Services, you acknowledge that your information will be handled as described in this Privacy Policy.
We collect information in three main ways: (A) information you provide, (B) information we collect automatically, and (C) information we receive from other sources.
Account Information. If you create an account or subscribe, we may collect information such as your email address, username, and other profile information you choose to provide.
User Content and Inputs. We collect the content you submit through the Services, including:
Support and Communications. If you contact us (for example, by email or in-app support), we collect the information you provide in your message and any attachments.
Purchase / Subscription Information. If you purchase a subscription, we receive purchase and billing-related information necessary to provide the subscription (for example, subscription status, renewal/expiration, and transaction identifiers). We do not receive or store your full payment card number when payments are handled by third-party payment processors.
Device and Technical Information. We collect device and network information, which may include IP address, device identifiers, device type, operating system version, app version, language/region settings, and mobile network information.
Usage and Analytics Information. We collect information about how you use the Services, such as pages/screens viewed, feature usage, interaction events, approximate timestamps, performance metrics, and crash logs.
Camera and Photo Permissions (Device Settings). If you choose to use photo scanning or upload features, the Services may request access to your camera and/or photos according to your device settings.
Cookies and Similar Technologies (Web). When you use our website, we and our partners may use cookies, SDKs, pixels, and similar technologies to operate the site, remember preferences, understand usage, and support measurement and marketing. See our Cookie Policy for more information.
Payment Processors. If you subscribe on the web, our payment processor (e.g., Stripe) provides us confirmation details such as successful payment status, billing country, and limited payment metadata.
App Store Platform Providers. If you subscribe via Apple's in-app purchase, we receive information needed to provide access (such as subscription status) from Apple or through our subscription management systems.
Other Users / Reports. We may receive information if you are referenced in a complaint, abuse report, or feedback submission.
We use information for the following purposes:
Provide and operate the Services.
Personalize and improve your experience.
Improve and develop our technology and Services.
Safety, security, and integrity.
Communications.
Legal compliance.
We share information in the following scenarios:
Service Providers. We share information with vendors that help us operate the Services (for example: cloud hosting, data storage, content delivery, AI processing, analytics, customer support tooling, security and fraud prevention, and payment processing). These providers process information on our behalf and under contractual protections.
Payment Processing.
Advertising and Measurement Partners (where used). We may work with partners that help measure marketing effectiveness and, in some contexts, support advertising. Depending on your settings and location, certain usage data and device identifiers may be used for measurement and, in some cases, tracking across apps and websites owned by other companies.
Corporate Transactions. We may share information in connection with a merger, acquisition, financing, reorganization, or sale of assets.
Legal and Safety Reasons. We may disclose information if we believe in good faith it is necessary to:
With Your Direction or Consent. We share information when you ask us to or consent to a specific disclosure.
Account and profile controls
You may be able to review and update certain account information through your account settings (if available). You may also contact us to request access, correction, or deletion (see "Contact Us").
Communications preferences
You can opt out of marketing emails by using the unsubscribe link (where available) or by contacting us. You may still receive non-promotional service messages.
Cookies (web)
You can manage cookies through your browser settings and, where available, our cookie preference tools. Blocking certain cookies may impact site functionality.
Mobile tracking controls (iOS)
If you use iOS, you can control whether apps are allowed to track you across apps and websites owned by other companies through your device settings (including App Tracking Transparency prompts, where applicable).
We maintain technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or loss. However, no security measure is perfect, and we cannot guarantee absolute security.
Please do not submit sensitive personal information (such as government IDs, financial account numbers, or medical information) in images or prompts.
We retain information for as long as reasonably necessary to provide the Services and for the other purposes described in this Privacy Policy, including:
Retention periods vary based on the type of data and why we process it. When we no longer need information, we take steps to delete or de-identify it in accordance with applicable law.
Sovi.AI operates globally, and we and our service providers may process and store information in countries other than where you live. Those countries may have different data protection laws than your jurisdiction. Where required by applicable law, we use recognized safeguards for cross-border transfers (such as contractual protections) and take steps designed to protect information transferred internationally.
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us so we can take appropriate action.
The Services may link to third-party sites or include integrations we do not control. This Privacy Policy does not apply to third-party practices. Please review their privacy policies before providing information.
We may update this Privacy Policy from time to time. If we make changes, we will update the "Last Updated" date and post the revised policy. If required by law, we will provide additional notice of material changes.